How to run NPS Survey for SaaS? (Detail Guide)
As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. One of the most popular methods is Net Promoter Score (NPS).
In fact, 55% of companies around the world use NPS to measure customer loyalty and satisfaction.
And yet, very few actually make any use of their NPS (other than bragging about it in meetings):