Proactive & Reactive User Onboarding — Two Concepts In Onboarding You Didn’t Know

What is Proactive User Onboarding?

What is Reactive User Onboarding?

  • Help docs or knowledge base (our research says 90% of SaaS companies have this)
  • In-app help widget
  • Chat tool
  • How-to videos
  • Webinars
  • Academy

Salesflare — Reactive & Proactive User Onboarding Case Study

Salesflare is my favorite tool to show a beautiful well-thought onboarding experience.

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